F&Q
🌿 Glimmer Hollow Frequently Asked Questions
👐 About Our Creations
Q: Are all Glimmer Hollow pieces handmade?
Yes. Every piece is crafted by hand in our studio — shaped, glazed, and finished by human touch. Because of this process, no two items are ever exactly the same. Each carries its own tiny imperfections and personality — the beauty of true craftsmanship.
Q: What materials do you use?
We primarily work with ceramic, glaze, and natural fibers. All materials are chosen for their texture, warmth, and durability. Each collection may include different materials, but all are safe, sustainable, and carefully sourced.
Q: Will my piece look exactly like the photo?
Not entirely — and that’s the charm of handmade. Slight variations in color, texture, or shape make every piece one of a kind, and uniquely yours.
🚚 Shipping & Packaging
Q: How long will it take to receive my order?
Because each piece is made or finished by hand, please allow 5–10 business days for crafting and packaging before shipping.
Once shipped, you’ll receive a tracking number to follow your parcel’s journey.
Q: Do you offer international shipping?
Yes, we ship worldwide. Shipping times and fees may vary by destination. You can check the estimated rate at checkout before placing your order.
Q: Is the packaging eco-friendly?
Yes. We use recyclable and biodegradable materials wherever possible. Each item is wrapped with care — ready to be gifted or treasured.
💔 Care & After-Sales
Q: What if my item arrives damaged?
If your order arrives damaged, please contact us within 7 days with a few photos of the product and packaging. We’ll be happy to arrange a replacement or refund.
Q: How should I care for my handmade pieces?
Handle them with gentle care.For ceramic jewelry: avoid strong impacts or submersion in water.
Q: Can I request a custom piece?
Yes — we love collaborating! You can reach out via our Contact page or email us directly with your idea. We’ll see what’s possible together.
💌 Other Questions
Q: How can I contact Glimmer Hollow?
You can reach us at Glimmerhollow@outlook.com or send us a message via the Contact form.
We’re a small studio, but we do our best to reply within 1–2 business days.
Q: Do you offer gift wrapping or messages?
Absolutely. Each order already comes beautifully wrapped, but we can include a handwritten note upon request — just leave your message at checkout.
🕯️ Closing line suggestion for the page:
Every Glimmer Hollow piece is made with intention and warmth.
Thank you for supporting handmade creation — and for being part of this small, glowing world.